:root{
  --bg:            #eef2f0;
  --surface:       #ffffff;
  --ink:           #0f172a;
  --ink-soft:      #5b6b64;
  --ink-faint:     #90a099;
  --primary:       #059669;
  --primary-dark:  #047857;
  --primary-tint:  #e3f5ec;
  --accent:        #d97706;
  --accent-dark:   #b45309;
  --accent-tint:   #fef3c7;
  --line:          #dbe4e0;
  --sev-low:       #16a34a;
  --sev-med:       #d97706;
  --sev-high:      #ea580c;
  --sev-emergency: #dc2626;
  --shadow-soft:   0 1px 2px rgba(15,23,42,0.04), 0 6px 16px -8px rgba(15,23,42,0.10);
  --shadow-strong: 0 2px 6px rgba(15,23,42,0.06), 0 12px 32px -8px rgba(15,23,42,0.18);
  --radius-xl:     18px;
  --radius-lg:     13px;
  --radius-md:     9px;
  --radius-full:   999px;
  --sidebar-w:     260px;
}
*{ box-sizing:border-box; -webkit-tap-highlight-color:transparent; }
html,body{ margin:0; min-height:100%; background:var(--bg); }
body{ font-family:'Saira', sans-serif; color:var(--ink); }
button{ font-family:inherit; }
.mono{ font-family:'IBM Plex Mono', monospace; }
::-webkit-scrollbar{ width:8px; height:8px; }
::-webkit-scrollbar-thumb{ background:var(--line); border-radius:8px; }

/* ============ AUTH SCREEN (login.php) ============ */
#authWrap{ min-height:100vh; display:flex; align-items:center; justify-content:center; padding:20px;
  background: radial-gradient(circle at 12% 8%, rgba(5,150,105,0.09), transparent 45%), radial-gradient(circle at 88% 92%, rgba(217,119,6,0.10), transparent 45%), var(--bg); }
.auth-card{ width:100%; max-width:400px; background:var(--surface); border-radius:var(--radius-xl); box-shadow:var(--shadow-strong); border:1px solid var(--line); padding:34px 30px 28px; }
.auth-brand{ display:flex; align-items:center; gap:12px; margin-bottom:26px; }
.auth-brand__mark{ width:44px; height:44px; border-radius:50%; background:linear-gradient(135deg, #10b981, #059669); display:flex; align-items:center; justify-content:center; color:#fff; font-family:'Saira', sans-serif; font-weight:700; font-size:19px; flex-shrink:0; }
.auth-brand__title{ font-family:'Saira', sans-serif; font-weight:600; font-size:18px; color:var(--primary-dark); }
.auth-brand__sub{ font-size:11px; color:var(--ink-soft); }
.auth-step{ display:none; }
.auth-step.active{ display:block; animation:fadeIn .25s ease; }
@keyframes fadeIn{ from{ opacity:0; transform:translateY(6px);} to{ opacity:1; transform:translateY(0);} }
h2.auth-title{ font-family:'Saira', sans-serif; font-weight:600; font-size:21px; margin:0 0 6px; color:var(--ink); }
p.auth-sub{ font-size:13px; color:var(--ink-soft); margin:0 0 22px; line-height:1.5; }
.field-label{ font-size:12px; font-weight:600; color:var(--ink-soft); text-transform:uppercase; letter-spacing:.04em; margin-bottom:8px; display:block; }
.phone-input-row{ display:flex; gap:8px; margin-bottom:12px; }
.phone-prefix{ display:flex; align-items:center; padding:0 14px; background:var(--bg); border-radius:var(--radius-md); font-weight:600; font-size:14.5px; color:var(--ink-soft); border:1.5px solid var(--line); }
.phone-input-row input{ flex:1; border:1.5px solid var(--line); border-radius:var(--radius-md); padding:14px 16px; font-size:15px; outline:none; transition:border-color .15s ease; }
.phone-input-row input:focus{ border-color:var(--primary); }
.otp-row{ display:flex; gap:8px; margin-bottom:10px; }
.otp-row input{ width:100%; aspect-ratio:1; text-align:center; font-size:19px; font-weight:700; border:1.5px solid var(--line); border-radius:var(--radius-md); outline:none; color:var(--primary-dark); transition:border-color .15s ease; }
.otp-row input:focus{ border-color:var(--primary); }
.master-otp-note{ background:var(--accent-tint); color:var(--accent-dark); font-size:11.5px; font-weight:600; padding:9px 13px; border-radius:var(--radius-md); margin-bottom:18px; display:flex; align-items:center; gap:8px; }
.gate-error{ font-size:12.5px; color:var(--sev-emergency); font-weight:600; margin-bottom:12px; min-height:16px; }
.btn{ border:none; border-radius:var(--radius-full); font-weight:600; font-size:14.5px; padding:14px 20px; cursor:pointer; width:100%; display:flex; align-items:center; justify-content:center; gap:8px; transition:transform .15s ease, background .15s ease, opacity .15s ease; }
.btn:active{ transform:scale(.98); }
.btn-primary{ background:var(--primary); color:#fff; }
.btn-primary:hover{ background:var(--primary-dark); }
.btn-primary:disabled{ opacity:.4; cursor:not-allowed; }
.btn-text{ background:none; color:var(--ink-soft); font-size:13px; margin-top:14px; }

/* ============ DASHBOARD SHELL ============ */
#dashWrap{ display:flex; min-height:100vh; }
.sidebar{ width:var(--sidebar-w); flex-shrink:0; background:var(--surface); border-right:1px solid var(--line); padding:22px 16px; display:flex; flex-direction:column; position:sticky; top:0; height:100vh; }
.sb-brand{ display:flex; align-items:center; gap:10px; padding:0 6px 22px; }
.sb-brand__mark{ width:34px; height:34px; border-radius:50%; background:linear-gradient(135deg, #10b981, #059669); display:flex; align-items:center; justify-content:center; color:#fff; font-family:'Saira', sans-serif; font-weight:700; font-size:15px; flex-shrink:0; }
.sb-brand__title{ font-family:'Saira', sans-serif; font-weight:600; font-size:15px; color:var(--primary-dark); }
.sb-nav{ display:flex; flex-direction:column; gap:3px; flex:1; }
.sb-link{ display:flex; align-items:center; gap:11px; padding:11px 14px; border-radius:var(--radius-md); font-size:13.5px; font-weight:600; color:var(--ink-soft); cursor:pointer; transition:all .15s ease; }
.sb-link .ic{ font-size:16px; width:18px; text-align:center; }
.sb-link:hover{ background:var(--bg); }
.sb-link.active{ background:var(--primary-tint); color:var(--primary-dark); }
.sb-link .count{ margin-left:auto; background:var(--accent); color:#fff; font-size:10.5px; font-weight:700; padding:2px 7px; border-radius:var(--radius-full); }
.sb-footer{ border-top:1px solid var(--line); padding-top:14px; margin-top:10px; }
.sb-user{ display:flex; align-items:center; gap:10px; padding:6px; margin-bottom:8px; }
.sb-avatar{ width:36px; height:36px; border-radius:50%; background:var(--primary-tint); color:var(--primary-dark); display:flex; align-items:center; justify-content:center; font-weight:700; font-size:14px; flex-shrink:0; }
.sb-user-text{ min-width:0; }
.sb-user-name{ font-size:13px; font-weight:700; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.sb-user-role{ font-size:11px; color:var(--ink-soft); }
.sb-logout{ width:100%; background:none; border:none; text-align:left; padding:9px 6px; font-size:12.5px; font-weight:600; color:var(--accent-dark); cursor:pointer; display:flex; align-items:center; gap:8px; }

.main{ flex:1; min-width:0; }
.topbar{ position:sticky; top:0; z-index:20; background:rgba(238,242,240,0.9); backdrop-filter:blur(6px); border-bottom:1px solid var(--line); padding:16px 28px; display:flex; align-items:center; justify-content:space-between; gap:16px; }
.scope-crumb{ display:flex; align-items:center; gap:6px; font-size:13px; color:var(--ink-soft); flex-wrap:wrap; }
.scope-crumb b{ color:var(--ink); font-weight:700; }
.scope-sep{ color:var(--ink-faint); }
.topbar-right{ display:flex; align-items:center; gap:12px; flex-shrink:0; }
.bell{ width:38px; height:38px; border-radius:50%; background:var(--surface); border:1px solid var(--line); display:flex; align-items:center; justify-content:center; cursor:pointer; position:relative; }
.bell .dot{ position:absolute; top:8px; right:8px; width:7px; height:7px; border-radius:50%; background:var(--accent); }
.role-pill{ background:var(--primary-tint); color:var(--primary-dark); font-size:11.5px; font-weight:700; padding:6px 13px; border-radius:var(--radius-full); }

.content{ padding:24px 28px 60px; }
.content-head{ display:flex; align-items:center; justify-content:space-between; margin-bottom:20px; flex-wrap:wrap; gap:12px; }
.content-title{ font-family:'Saira', sans-serif; font-weight:600; font-size:24px; color:var(--primary-dark); }
.content-sub{ font-size:13px; color:var(--ink-soft); margin-top:2px; }

.stat-row{ display:grid; grid-template-columns:repeat(auto-fit, minmax(150px,1fr)); gap:14px; margin-bottom:26px; }
.stat-card{ background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-lg); padding:18px; box-shadow:var(--shadow-soft); }
.stat-num{ font-family:'IBM Plex Mono', monospace; font-size:26px; font-weight:600; color:var(--primary-dark); letter-spacing:-0.02em; }
.stat-label{ font-size:12px; color:var(--ink-soft); margin-top:2px; }
.stat-card.warn .stat-num{ color:var(--sev-emergency); }

.filter-tabs{ display:flex; gap:8px; margin-bottom:18px; flex-wrap:wrap; }
.ftab{ font-size:12.5px; font-weight:600; padding:9px 16px; border-radius:var(--radius-full); background:var(--surface); border:1px solid var(--line); color:var(--ink-soft); cursor:pointer; }
.ftab.active{ background:var(--primary); border-color:var(--primary); color:#fff; }

.complaint-list{ display:flex; flex-direction:column; gap:12px; }
.ccard{ display:flex; gap:14px; align-items:center; background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-lg); padding:14px 16px; cursor:pointer; box-shadow:var(--shadow-soft); transition:transform .12s ease; }
.ccard:hover{ transform:translateY(-1px); }
.ccard-icon{ width:46px; height:46px; border-radius:14px; background:var(--primary-tint); display:flex; align-items:center; justify-content:center; font-size:20px; flex-shrink:0; }
.ccard-mid{ flex:1; min-width:0; }
.ccard-top{ display:flex; align-items:center; gap:8px; margin-bottom:3px; }
.ccard-title{ font-size:14px; font-weight:700; color:var(--ink); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.sev-tag{ font-size:10px; font-weight:700; padding:2px 8px; border-radius:var(--radius-full); text-transform:uppercase; letter-spacing:.03em; flex-shrink:0; }
.sev-tag.low{ background:#e7f3ea; color:var(--sev-low); }
.sev-tag.medium{ background:#fbf1de; color:var(--sev-med); }
.sev-tag.high{ background:var(--accent-tint); color:var(--accent-dark); }
.sev-tag.emergency{ background:#fbe3de; color:var(--sev-emergency); }
.ccard-loc{ font-size:12px; color:var(--ink-soft); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.ccard-right{ text-align:right; flex-shrink:0; }
.status-pill{ font-size:10.5px; font-weight:700; padding:5px 11px; border-radius:var(--radius-full); display:inline-block; margin-bottom:5px; }
.status-pill.new{ background:var(--accent-tint); color:var(--accent-dark); }
.status-pill.ack{ background:#e7ecf7; color:#3a54a8; }
.status-pill.progress{ background:#fbf1de; color:var(--sev-med); }
.status-pill.resolved{ background:#e7f3ea; color:var(--sev-low); }
.ccard-time{ font-size:11px; color:var(--ink-faint); display:block; }
.sla-warn{ font-size:10.5px; font-weight:700; color:var(--sev-emergency); }

.team-grid{ display:grid; grid-template-columns:repeat(auto-fit, minmax(230px,1fr)); gap:14px; }
.team-card{ background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-lg); padding:16px; box-shadow:var(--shadow-soft); }
.team-top{ display:flex; align-items:center; gap:10px; margin-bottom:10px; }
.team-avatar{ width:40px; height:40px; border-radius:50%; background:var(--accent-tint); color:var(--accent-dark); display:flex; align-items:center; justify-content:center; font-weight:700; font-size:14px; flex-shrink:0; }
.team-name{ font-size:13.5px; font-weight:700; }
.team-role{ font-size:11px; color:var(--ink-soft); }
.team-stats{ display:flex; gap:14px; margin-top:10px; }
.team-stat{ font-size:11px; color:var(--ink-soft); }
.team-stat b{ display:block; font-size:15px; color:var(--ink); font-family:'IBM Plex Mono', monospace; }
.team-scope{ font-size:11px; color:var(--ink-soft); margin-top:8px; padding-top:8px; border-top:1px solid var(--line); }

.drawer-overlay{ position:fixed; inset:0; background:rgba(20,28,24,0.42); z-index:900; opacity:0; pointer-events:none; transition:opacity .25s ease; display:flex; justify-content:flex-end; }
.drawer-overlay.open{ opacity:1; pointer-events:auto; }
.drawer{ width:min(440px,100vw); background:var(--surface); height:100vh; overflow-y:auto; transform:translateX(100%); transition:transform .3s cubic-bezier(.2,.8,.2,1); box-shadow:-16px 0 40px -12px rgba(15,23,42,0.22); }
.drawer-overlay.open .drawer{ transform:translateX(0); }
.drawer-head{ display:flex; align-items:center; justify-content:space-between; padding:20px 22px 12px; }
.drawer-close{ width:34px; height:34px; border-radius:50%; border:none; background:var(--primary-tint); color:var(--primary-dark); cursor:pointer; font-size:16px; }
.drawer-body{ padding:0 22px 30px; }
.media-row{ display:flex; gap:10px; margin-bottom:18px; }
.media-box{ flex:1; aspect-ratio:1; border-radius:var(--radius-lg); overflow:hidden; background:var(--primary-tint); display:flex; flex-direction:column; align-items:center; justify-content:center; gap:6px; color:var(--primary-dark); font-size:11.5px; font-weight:600; }
.media-box img, .media-box video{ width:100%; height:100%; object-fit:cover; }
.media-box .emoji{ font-size:26px; }
.drawer-title{ font-family:'Saira', sans-serif; font-size:19px; font-weight:600; margin-bottom:4px; }
.drawer-desc{ font-size:13.5px; color:var(--ink-soft); line-height:1.55; margin-bottom:18px; }
.info-grid{ display:flex; flex-direction:column; gap:0; margin-bottom:18px; }
.info-row{ display:flex; justify-content:space-between; padding:11px 0; border-bottom:1px solid var(--line); font-size:13px; }
.info-row .ik{ color:var(--ink-soft); }
.info-row .iv{ font-weight:600; text-align:right; }
.timeline{ margin-bottom:20px; }
.tl-item{ display:flex; gap:12px; padding-bottom:16px; position:relative; }
.tl-item::before{ content:''; position:absolute; left:9px; top:20px; bottom:-4px; width:2px; background:var(--line); }
.tl-item:last-child::before{ display:none; }
.tl-dot{ width:20px; height:20px; border-radius:50%; background:var(--line); flex-shrink:0; display:flex; align-items:center; justify-content:center; font-size:11px; color:#fff; }
.tl-item.done .tl-dot{ background:var(--primary); }
.tl-text b{ font-size:12.5px; display:block; }
.tl-text span{ font-size:11px; color:var(--ink-soft); }
.assign-row{ display:flex; gap:8px; margin-bottom:14px; }
select{
  flex:1; box-sizing:border-box; min-height:42px; line-height:1.3; border:1.5px solid var(--line); border-radius:var(--radius-md);
  padding:11px 32px 11px 12px; font-size:13px; font-family:inherit; background-color:var(--surface); color:var(--ink);
  -webkit-appearance:none; -moz-appearance:none; appearance:none; cursor:pointer;
  background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6'><path d='M0 0l5 6 5-6z' fill='%2390a099'/></svg>");
  background-repeat:no-repeat; background-position:right 14px center;
}
.drawer-actions{ display:flex; gap:8px; flex-wrap:wrap; }
.btn-sm{ width:auto; padding:11px 18px; font-size:13px; }
.btn-ghost{ background:var(--primary-tint); color:var(--primary-dark); }
.btn-danger{ background:var(--accent-tint); color:var(--accent-dark); }
.btn-outline{ background:var(--surface); border:1.5px solid var(--line); color:var(--ink); }

@media (max-width:860px){
  .sidebar{ position:fixed; left:-280px; z-index:950; transition:left .25s ease; box-shadow:var(--shadow-strong); }
  .sidebar.open{ left:0; }
  .topbar{ padding:14px 16px; }
  .content{ padding:18px 16px 60px; }
  .menu-btn{ display:flex !important; }
}
.menu-btn{ display:none; width:38px; height:38px; border-radius:50%; background:var(--surface); border:1px solid var(--line); align-items:center; justify-content:center; cursor:pointer; font-size:16px; flex-shrink:0; }