:root{
  --bg:            #f7f3ee;
  --surface:       #fffdfa;
  --ink:           #241514;
  --ink-soft:      #6b5957;
  --primary:       #8c1c1c;
  --primary-dark:  #5e1010;
  --primary-tint:  #fbe9e8;
  --accent:        #dda52b;
  --accent-dark:   #a97914;
  --accent-tint:   #fdf1d6;
  --line:          #ecdfd7;
  --sev-low:       #4a8f5c;
  --sev-med:       #c99a2e;
  --sev-high:      #dda52b;
  --sev-emergency: #8c1c1c;
  --shadow-soft:   0 10px 30px -8px rgba(60, 20, 15, 0.16);
  --shadow-strong: 0 18px 46px -10px rgba(60, 20, 15, 0.30);
  --radius-xl:     28px;
  --radius-lg:     20px;
  --radius-md:     14px;
  --radius-full:   999px;
}

*{ box-sizing:border-box; -webkit-tap-highlight-color: transparent; }
html,body{ margin:0; min-height:100%; }
body{ font-family:'Work Sans', sans-serif; color:var(--ink); background:var(--bg); }
button{ font-family:inherit; }
img{ max-width:100%; }

/* ================= SITE HEADER ================= */
.site-header{
  background:var(--primary); border-bottom:4px solid var(--accent);
  padding:16px 28px; display:flex; align-items:center; justify-content:space-between;
  position:sticky; top:0; z-index:200; flex-wrap:wrap; gap:12px;
}
.site-header .brand{ display:flex; align-items:center; gap:12px; }
.site-header .brand__mark{
  width:42px; height:42px; border-radius:50%; background:var(--accent); color:var(--primary-dark);
  display:flex; align-items:center; justify-content:center; font-family:'Fraunces', serif; font-weight:700; font-size:18px; flex-shrink:0;
}
.site-header .brand__title{ font-family:'Fraunces', serif; font-weight:700; font-size:19px; color:#fff; }
.site-header .brand__sub{ font-size:11.5px; color:var(--accent-tint); opacity:.9; }
.site-nav{ display:flex; align-items:center; gap:10px; flex-wrap:wrap; }
.site-nav a, .site-nav button{
  font-size:13.5px; font-weight:600; color:#fdece8; background:none; border:none; cursor:pointer;
  padding:9px 14px; border-radius:var(--radius-full); text-decoration:none; transition:background .15s ease;
}
.site-nav a:hover, .site-nav button:hover{ background:rgba(255,255,255,0.12); }
.site-nav .staff-login{ background:var(--accent); color:var(--primary-dark); font-weight:700; }
.site-nav .staff-login:hover{ background:var(--accent-dark); color:#fff; }

/* Mid-width safety net: between the mobile bottom-nav breakpoint (680px) and a
   full desktop window, the nav has 4 items + the brand — tighten spacing
   progressively so it always fits/wraps cleanly rather than relying on
   flex-wrap alone at the exact edge of the viewport. */
@media (max-width:1080px) and (min-width:681px){
  .site-header{ padding:14px 20px; }
  .site-nav{ gap:2px; }
  .site-nav a, .site-nav button{ padding:8px 10px; font-size:12.5px; }
}

/* ================= HERO ================= */
.hero{
  background:
    repeating-linear-gradient(45deg, rgba(255,255,255,0.035) 0 2px, transparent 2px 34px),
    linear-gradient(135deg, var(--primary), var(--primary-dark));
  padding:56px 28px 90px; color:#fff; position:relative;
}
.hero-inner{ max-width:1180px; margin:0 auto; display:grid; grid-template-columns:1.3fr 0.9fr; gap:40px; align-items:center; }
.hero-badge{
  display:inline-flex; align-items:center; gap:8px; background:rgba(255,255,255,0.14); border:1px solid rgba(255,255,255,0.25);
  padding:8px 16px; border-radius:var(--radius-full); font-size:11.5px; font-weight:700; letter-spacing:.05em; text-transform:uppercase; margin-bottom:22px;
}
.hero-badge .dot{ width:7px; height:7px; border-radius:50%; background:var(--accent); }
.hero h1{ font-family:'Fraunces', serif; font-weight:700; font-size:clamp(30px, 4.2vw, 46px); line-height:1.15; margin:0 0 18px; }
.hero p{ font-size:15.5px; line-height:1.6; color:#f6e2df; max-width:520px; margin:0 0 28px; }
.hero-cta{
  display:inline-flex; align-items:center; gap:10px; background:var(--accent); color:var(--primary-dark);
  font-weight:700; font-size:15px; padding:16px 26px; border-radius:var(--radius-full); border:none; cursor:pointer;
  box-shadow:0 14px 30px -8px rgba(0,0,0,0.35); transition:transform .15s ease, background .15s ease;
}
.hero-cta:hover{ background:#fff; transform:translateY(-2px); }

.hero-card{
  background:var(--surface); border-radius:var(--radius-xl); padding:24px; box-shadow:var(--shadow-strong);
  border:3px solid var(--accent); text-align:center;
}
.hero-card__icon{
  width:88px; height:88px; border-radius:50%; margin:0 auto 14px; background:var(--primary-tint); color:var(--primary);
  display:flex; align-items:center; justify-content:center; font-size:38px;
}
.hero-card__name{ font-family:'Fraunces', serif; font-weight:700; font-size:19px; color:var(--ink); }
.hero-card__role{ font-size:12.5px; color:var(--ink-soft); margin-top:2px; }
.hero-card__scope{ margin-top:10px; display:inline-block; background:var(--accent-tint); color:var(--accent-dark); font-size:11px; font-weight:700; padding:5px 12px; border-radius:var(--radius-full); }

/* ================= OFFICIAL CARD (overlapping hero, like the reference) ================= */
.official-wrap{ max-width:1180px; margin:-56px auto 32px; padding:0 28px 0; position:relative; z-index:5; }
.official-card{
  background:var(--surface); border-radius:var(--radius-xl); box-shadow:var(--shadow-strong); border:1px solid var(--line);
  padding:26px 30px; display:flex; align-items:center; gap:26px; flex-wrap:wrap;
}
.official-card__avatar{
  width:96px; height:96px; border-radius:50%; background:linear-gradient(135deg, var(--primary), var(--primary-dark)); color:#fff;
  display:flex; align-items:center; justify-content:center; font-family:'Fraunces', serif; font-weight:700; font-size:32px; flex-shrink:0;
}
.official-card__body{ flex:1; min-width:240px; }
.official-card__tags{ display:flex; gap:8px; margin-bottom:8px; flex-wrap:wrap; }
.official-card__tag{ font-size:10.5px; font-weight:700; text-transform:uppercase; letter-spacing:.03em; padding:4px 11px; border-radius:var(--radius-full); }
.official-card__tag.role{ background:var(--primary); color:#fff; }
.official-card__tag.scope{ background:var(--accent-tint); color:var(--accent-dark); }
.official-card__name{ font-family:'Fraunces', serif; font-weight:700; font-size:25px; color:var(--ink); margin:2px 0 6px; }
.official-card__meta{ display:flex; gap:18px; flex-wrap:wrap; font-size:13px; color:var(--ink-soft); }
.official-card__meta span{ display:inline-flex; align-items:center; gap:6px; }

/* ================= STATS ROW ================= */
.stats-wrap{ max-width:1180px; margin:24px auto 0; padding:0 28px; }
.stats-row{ display:grid; grid-template-columns:repeat(4, 1fr); gap:16px; }
.stat-card{
  background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-lg); padding:22px 18px; text-align:center; box-shadow:var(--shadow-soft);
}
.stat-card__icon{ width:44px; height:44px; border-radius:50%; margin:0 auto 12px; display:flex; align-items:center; justify-content:center; font-size:19px; }
.stat-card.c1 .stat-card__icon{ background:var(--primary-tint); color:var(--primary); }
.stat-card.c2 .stat-card__icon{ background:#e7f3ea; color:var(--sev-low); }
.stat-card.c3 .stat-card__icon{ background:var(--accent-tint); color:var(--accent-dark); }
.stat-card.c4 .stat-card__icon{ background:#e7ecf7; color:#3a54a8; }
.stat-card__num{ font-family:'Fraunces', serif; font-weight:700; font-size:28px; color:var(--ink); }
.stat-card__label{ font-size:12px; color:var(--ink-soft); margin-top:2px; }

/* ================= FOOTER ================= */
.site-footer{ max-width:1180px; margin:50px auto 0; padding:24px 28px 40px; text-align:center; color:var(--ink-soft); font-size:12px; }

@media (max-width:860px){
  .hero-inner{ grid-template-columns:1fr; }
  .hero-card{ max-width:340px; margin:0 auto; }
  .official-wrap{ margin-top:-40px; }
  .official-card{ padding:22px; }
  .stats-row{ grid-template-columns:repeat(2, 1fr); }
}
@media (max-width:520px){
  .site-header{ padding:14px 16px; }
  .site-nav{ gap:4px; }
  .site-nav a, .site-nav button{ padding:8px 10px; font-size:12.5px; }
  .hero{ padding:40px 16px 70px; }
  .official-wrap, .stats-wrap{ padding:0 16px; }
  .official-card{ flex-direction:column; text-align:center; }
  .official-card__meta{ justify-content:center; }
}

/* ================= SHEETS (identify + report flow + browse) ================= */
.sheet-overlay{ position:fixed; inset:0; z-index:900; background:rgba(36, 21, 20, 0.5); opacity:0; pointer-events:none; transition:opacity .25s ease; display:flex; align-items:flex-end; justify-content:center; }
.sheet-overlay.open{ opacity:1; pointer-events:auto; }
.sheet{ width:min(560px, 100vw); max-height:92vh; background:var(--surface); border-radius:32px 32px 0 0; box-shadow:0 -20px 60px -10px rgba(60,20,15,0.4); display:flex; flex-direction:column; transform:translateY(100%); transition:transform .32s cubic-bezier(.2,.8,.2,1); overflow:hidden; }
.sheet-overlay.open .sheet{ transform:translateY(0); }
@media (min-width:700px){
  .sheet-overlay{ align-items:center; }
  .sheet{ border-radius:32px; max-height:88vh; transform:translateY(14px) scale(.98); opacity:0; transition:transform .28s cubic-bezier(.2,.8,.2,1), opacity .22s ease; }
  .sheet-overlay.open .sheet{ transform:translateY(0) scale(1); opacity:1; }
}
.sheet__handle{ width:40px; height:4px; border-radius:var(--radius-full); background:var(--line); margin:12px auto 0; flex-shrink:0; }
.sheet__head{ display:flex; align-items:center; justify-content:space-between; padding:14px 22px 10px; flex-shrink:0; }
.sheet__title{ font-family:'Fraunces', serif; font-weight:700; font-size:19px; color:var(--primary); }
.sheet__close{ width:34px; height:34px; border-radius:50%; border:none; background:var(--primary-tint); color:var(--primary); display:flex; align-items:center; justify-content:center; cursor:pointer; font-size:16px; }
.sheet__steps{ display:flex; gap:6px; padding:0 22px 14px; flex-shrink:0; }
.step-dot{ height:5px; flex:1; border-radius:var(--radius-full); background:var(--line); transition:background .2s ease; }
.step-dot.done{ background:var(--primary); }
.sheet__body{ padding:4px 22px 20px; overflow-y:auto; flex:1; }
.sheet__footer{ padding:14px 22px 22px; border-top:1px solid var(--line); flex-shrink:0; display:flex; gap:10px; }

.btn{ border:none; border-radius:var(--radius-full); font-weight:700; font-size:14.5px; padding:14px 20px; cursor:pointer; display:flex; align-items:center; justify-content:center; gap:8px; transition:transform .15s ease, background .15s ease, opacity .15s ease; width:100%; }
.btn:active{ transform:scale(.97); }
.btn-primary{ background:var(--primary); color:#fff; flex:1; }
.btn-primary:hover{ background:var(--primary-dark); }
.btn-primary:disabled{ opacity:.4; cursor:not-allowed; }
.btn-ghost{ background:var(--primary-tint); color:var(--primary); width:auto; flex:0 0 auto; }
.btn-accent{ background:var(--accent); color:var(--primary-dark); flex:1; }
.btn-accent:hover{ background:var(--accent-dark); color:#fff; }
.btn-text{ background:none; color:var(--ink-soft); font-size:13px; margin-top:8px; }

.field-label{ font-size:12.5px; font-weight:700; color:var(--ink-soft); text-transform:uppercase; letter-spacing:.04em; margin:16px 0 10px; display:block; }
.field-label:first-child{ margin-top:2px; }
.auth-sub{ font-size:13px; color:var(--ink-soft); margin:0 0 18px; line-height:1.5; }

.phone-input-row{ display:flex; gap:8px; margin-bottom:16px; }
.phone-prefix{ display:flex; align-items:center; padding:0 14px; background:var(--bg); border-radius:var(--radius-md); font-weight:700; font-size:14.5px; color:var(--ink-soft); border:1.5px solid var(--line); }
.phone-input-row input, input.text-input{ flex:1; border:1.5px solid var(--line); border-radius:var(--radius-md); padding:14px 16px; font-size:15px; outline:none; transition:border-color .15s ease; font-family:inherit; }
.phone-input-row input:focus, input.text-input:focus{ border-color:var(--primary); }

/* Category grid */
.cat-grid{ display:grid; grid-template-columns:repeat(3, 1fr); gap:10px; }
.cat-card{ display:flex; flex-direction:column; align-items:center; gap:8px; padding:16px 8px; border-radius:var(--radius-lg); background:var(--bg); border:2px solid transparent; cursor:pointer; transition:all .15s ease; }
.cat-card .emoji{ font-size:24px; }
.cat-card span.label{ font-size:12px; font-weight:600; color:var(--ink); text-align:center; line-height:1.2; }
.cat-card.selected{ background:var(--primary-tint); border-color:var(--primary); }

/* Severity + description */
.sev-row{ display:flex; gap:8px; flex-wrap:wrap; }
.sev-chip{ padding:10px 16px; border-radius:var(--radius-full); font-size:13px; font-weight:600; border:2px solid var(--line); background:var(--surface); color:var(--ink-soft); cursor:pointer; display:flex; align-items:center; gap:7px; transition:all .15s ease; }
.sev-dot{ width:8px; height:8px; border-radius:50%; }
.sev-chip[data-sev="low"] .sev-dot{ background:var(--sev-low); }
.sev-chip[data-sev="medium"] .sev-dot{ background:var(--sev-med); }
.sev-chip[data-sev="high"] .sev-dot{ background:var(--sev-high); }
.sev-chip[data-sev="emergency"] .sev-dot{ background:var(--sev-emergency); }
.sev-chip.selected{ border-color:currentColor; color:var(--ink); background:var(--bg); }

.lang-toggle{ display:flex; background:var(--bg); border-radius:var(--radius-full); padding:3px; width:fit-content; margin-bottom:10px; }
.lang-toggle button{ border:none; background:transparent; padding:6px 14px; border-radius:var(--radius-full); font-size:12px; font-weight:600; color:var(--ink-soft); cursor:pointer; }
.lang-toggle button.active{ background:var(--primary); color:#fff; }

textarea{ width:100%; min-height:90px; resize:vertical; border:1.5px solid var(--line); border-radius:var(--radius-md); padding:12px 14px; font-family:inherit; font-size:14px; color:var(--ink); outline:none; transition:border-color .15s ease; }
textarea:focus{ border-color:var(--primary); }

/* Voice note */
.voice-hint{ font-size:12px; color:var(--ink-soft); margin:0 0 10px; }
.voice-recorder{ display:flex; align-items:center; gap:12px; background:var(--bg); border-radius:var(--radius-lg); padding:12px 16px; }
.voice-btn{ display:flex; align-items:center; gap:8px; border:none; background:var(--accent); color:var(--primary-dark); font-weight:700; font-size:13px; padding:10px 16px; border-radius:var(--radius-full); cursor:pointer; }
.voice-btn.recording{ background:var(--sev-emergency); color:#fff; animation:pulseRec 1.2s ease-in-out infinite; }
@keyframes pulseRec{ 0%,100%{ opacity:1; } 50%{ opacity:.7; } }
.voice-timer{ font-size:13px; font-weight:700; color:var(--ink-soft); }
.voice-playback{ display:flex; align-items:center; gap:10px; flex:1; }
.voice-playback audio{ flex:1; height:36px; }
.voice-delete{ width:30px; height:30px; border-radius:50%; border:none; background:var(--accent-tint); color:var(--accent-dark); cursor:pointer; flex-shrink:0; }

/* Location (GPS-only, no map) */
.loc-card{ display:flex; align-items:center; gap:12px; padding:14px 16px; background:var(--primary-tint); border-radius:var(--radius-lg); margin-top:6px; }
.loc-card .emoji{ font-size:20px; }
.loc-card-text{ min-width:0; flex:1; }
.loc-card-name{ font-size:13.5px; font-weight:700; color:var(--primary); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.loc-card-meta{ font-size:11.5px; color:var(--ink-soft); }
.loc-edit{ font-size:11.5px; font-weight:700; color:var(--primary); background:none; border:none; cursor:pointer; text-decoration:underline; flex-shrink:0; }
.loc-btn{ display:flex; align-items:center; justify-content:center; gap:10px; width:100%; padding:16px; border-radius:var(--radius-lg); border:2px dashed var(--line); background:var(--bg); color:var(--primary); font-weight:700; font-size:14px; cursor:pointer; transition:all .15s ease; }
.loc-btn:hover{ border-color:var(--primary); background:var(--primary-tint); }
.loc-btn.located{ border-style:solid; border-color:var(--primary); }
.loc-btn .spinner{ width:16px; height:16px; border-radius:50%; border:2px solid var(--primary-tint); border-top-color:var(--primary); animation:spin .7s linear infinite; }
@keyframes spin{ to{ transform:rotate(360deg); } }

/* Media capture */
.media-block{ margin-bottom:20px; }
.media-frame{ position:relative; width:100%; aspect-ratio:4/3; border-radius:var(--radius-lg); background:#241010; overflow:hidden; display:flex; align-items:center; justify-content:center; }
.media-frame video, .media-frame img{ width:100%; height:100%; object-fit:cover; }
.media-placeholder{ color:#f0d9d5; text-align:center; padding:20px; }
.media-placeholder .emoji{ font-size:30px; display:block; margin-bottom:8px; }
.media-placeholder p{ font-size:12.5px; margin:0; opacity:.85; }
.capture-btn-row{ display:flex; justify-content:center; margin-top:12px; gap:14px; }
.shutter{ width:64px; height:64px; border-radius:50%; background:#fff; border:4px solid var(--accent); cursor:pointer; display:flex; align-items:center; justify-content:center; transition:transform .12s ease; }
.shutter:active{ transform:scale(.92); }
.shutter-inner{ width:48px; height:48px; border-radius:50%; background:var(--accent); }
.shutter.recording .shutter-inner{ border-radius:10px; width:26px; height:26px; }
.countdown-ring{ position:absolute; top:10px; right:10px; width:46px; height:46px; }
.countdown-ring svg{ transform:rotate(-90deg); }
.countdown-label{ position:absolute; inset:0; display:flex; align-items:center; justify-content:center; color:#fff; font-weight:700; font-size:14px; }
.media-actions{ display:flex; justify-content:center; gap:10px; margin-top:12px; }
.media-actions .btn{ padding:9px 16px; font-size:12.5px; width:auto; }

/* Review */
.review-row{ display:flex; justify-content:space-between; align-items:center; padding:12px 0; border-bottom:1px solid var(--line); font-size:13.5px; }
.review-row:last-child{ border-bottom:none; }
.review-row .rk{ color:var(--ink-soft); }
.review-row .rv{ font-weight:600; color:var(--ink); text-align:right; max-width:65%; }
.review-media-row{ display:flex; gap:10px; margin:14px 0; }
.review-thumb{ width:84px; height:84px; border-radius:14px; overflow:hidden; background:var(--bg); flex-shrink:0; }
.review-thumb img, .review-thumb video{ width:100%; height:100%; object-fit:cover; }
.gate-error{ font-size:12.5px; color:var(--sev-emergency); font-weight:600; margin-bottom:12px; min-height:16px; }

.success-view{ text-align:center; padding:30px 10px 10px; }
.success-view .emoji{ font-size:46px; display:block; margin-bottom:14px; }
.success-view h3{ font-family:'Fraunces', serif; font-size:20px; color:var(--primary); margin:0 0 8px; }
.success-view p{ font-size:13.5px; color:var(--ink-soft); line-height:1.5; margin:0 0 4px; }
.ticket-id{ display:inline-block; margin-top:14px; background:var(--primary-tint); color:var(--primary); font-weight:700; padding:8px 16px; border-radius:var(--radius-full); font-size:13px; letter-spacing:.03em; }

.step-panel{ display:none; }
.step-panel.active{ display:block; animation:fadeIn .25s ease; }
@keyframes fadeIn{ from{ opacity:0; transform:translateY(6px); } to{ opacity:1; transform:translateY(0); } }

/* Browse / track complaints sheet */
.browse-filters{ display:flex; flex-direction:column; gap:12px; margin-bottom:6px; }
.browse-filters select{
  box-sizing:border-box; min-height:42px; line-height:1.3; border:1.5px solid var(--line); border-radius:var(--radius-md);
  padding:11px 32px 11px 12px; font-size:13.5px; font-family:inherit; background-color:var(--surface); color:var(--ink);
  -webkit-appearance:none; -moz-appearance:none; appearance:none; cursor:pointer;
  background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6'><path d='M0 0l5 6 5-6z' fill='%236b5957'/></svg>");
  background-repeat:no-repeat; background-position:right 14px center;
}
.browse-note{ font-size:11.5px; color:var(--ink-soft); background:var(--primary-tint); padding:9px 13px; border-radius:var(--radius-md); margin:12px 0 16px; line-height:1.5; }
.browse-list{ display:flex; flex-direction:column; gap:12px; }
.browse-card{ display:flex; gap:12px; background:var(--bg); border-radius:var(--radius-lg); padding:12px; cursor:pointer; transition:transform .12s ease; }
.browse-card:hover{ transform:translateY(-1px); }
.browse-thumb{ width:64px; height:64px; border-radius:14px; overflow:hidden; background:var(--primary-tint); flex-shrink:0; position:relative; }
.browse-thumb img{ width:100%; height:100%; object-fit:cover; }
.browse-thumb .video-badge{ position:absolute; bottom:3px; right:3px; background:rgba(0,0,0,0.55); color:#fff; font-size:9px; padding:2px 5px; border-radius:6px; }
.browse-mid{ flex:1; min-width:0; }
.browse-cat{ font-size:13.5px; font-weight:700; color:var(--ink); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.browse-loc{ font-size:11.5px; color:var(--ink-soft); margin-top:2px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.browse-meta{ display:flex; gap:6px; margin-top:6px; align-items:center; }
.recent-badge{ font-size:9.5px; font-weight:700; color:#fff; background:var(--accent-dark); padding:2px 7px; border-radius:var(--radius-full); text-transform:uppercase; letter-spacing:.03em; }
.pd-media{ display:flex; gap:10px; margin-bottom:16px; }
.pd-media > div{ flex:1; aspect-ratio:1; border-radius:var(--radius-lg); overflow:hidden; background:var(--bg); }
.pd-media img, .pd-media video{ width:100%; height:100%; object-fit:cover; }
.result-state{ padding:14px 16px; font-size:13px; color:var(--ink-soft); display:flex; align-items:center; gap:10px; }
.dot-loader{ width:14px; height:14px; border-radius:50%; border:2px solid var(--primary-tint); border-top-color:var(--primary); animation:spin .7s linear infinite; }

.filter-tabs{ display:flex; gap:8px; margin-bottom:18px; flex-wrap:wrap; }
.ftab{ font-size:12.5px; font-weight:600; padding:9px 16px; border-radius:var(--radius-full); background:var(--surface); border:1px solid var(--line); color:var(--ink-soft); cursor:pointer; }
.ftab.active{ background:var(--primary); border-color:var(--primary); color:#fff; }
.status-pill{ font-size:10.5px; font-weight:700; padding:5px 11px; border-radius:var(--radius-full); display:inline-block; margin-bottom:5px; }
.status-pill.new{ background:var(--accent-tint); color:var(--accent-dark); }
.status-pill.ack{ background:#e7ecf7; color:#3a54a8; }
.status-pill.progress{ background:#fbf1de; color:var(--sev-med); }
.status-pill.resolved{ background:#e7f3ea; color:var(--sev-low); }
.status-pill.rejected{ background:#fbe3de; color:var(--sev-emergency); }

.chip{ flex-shrink:0; font-size:12.5px; font-weight:600; letter-spacing:.01em; padding:9px 16px; border-radius:var(--radius-full); background:var(--surface); border:1px solid var(--line); color:var(--ink-soft); box-shadow:var(--shadow-soft); cursor:pointer; white-space:nowrap; transition:all .15s ease; display:inline-flex; align-items:center; text-decoration:none; }
.chip.active{ background:var(--primary); border-color:var(--primary); color:#fff; }

/* ================= PHASE 4: SCHEMES / RECENT COMPLAINTS / NEWS+YOUTUBE ================= */
.section-head{ display:flex; align-items:center; gap:10px; margin-bottom:4px; }
.section-head .section-icon{ font-size:20px; }
.section-head h2{ font-family:'Fraunces', serif; font-size:20px; font-weight:600; color:var(--primary-dark); margin:0; }
.section-sub{ font-size:12.5px; color:var(--ink-soft); margin:2px 0 16px; }

.schemes-wrap, .recent-wrap{ max-width:1180px; margin:0 auto; padding:34px 28px 6px; }
.schemes-row{ display:flex; gap:16px; overflow-x:auto; padding:14px 2px 6px; scroll-snap-type:x proximity; }
.scheme-card{ flex:0 0 260px; scroll-snap-align:start; background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-lg); padding:16px; box-shadow:var(--shadow-soft); }
.scheme-card img{ width:100%; height:120px; object-fit:cover; border-radius:var(--radius-md); margin-bottom:10px; }
.scheme-card__title{ font-family:'Fraunces', serif; font-weight:600; font-size:15px; color:var(--primary-dark); margin-bottom:6px; }
.scheme-card p{ font-size:12.5px; color:var(--ink-soft); line-height:1.5; margin:0 0 10px; }
.scheme-card a{ font-size:12.5px; font-weight:700; color:var(--accent-dark); text-decoration:none; }

.recent-row{ display:flex; gap:16px; overflow-x:auto; padding:14px 2px 10px; scroll-snap-type:x proximity; }
.recent-card{ flex:0 0 200px; scroll-snap-align:start; background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-lg); padding:12px; box-shadow:var(--shadow-soft); }
.recent-card__media{ display:flex; gap:6px; margin-bottom:10px; }
.recent-card__shot{ flex:1; aspect-ratio:1; border-radius:var(--radius-md); overflow:hidden; background:var(--bg); position:relative; }
.recent-card__shot img{ width:100%; height:100%; object-fit:cover; display:block; }
.recent-card__shot span{ position:absolute; bottom:4px; left:4px; background:rgba(20,10,8,0.65); color:#fff; font-size:9px; font-weight:700; padding:2px 7px; border-radius:var(--radius-full); text-transform:uppercase; }
.recent-card__pending{ width:100%; height:100%; display:flex; align-items:center; justify-content:center; font-size:11px; color:var(--ink-soft); text-align:center; padding:6px; }
.recent-card__cat{ font-size:12.5px; font-weight:700; margin-bottom:3px; }
.recent-card__loc{ font-size:11px; color:var(--ink-soft); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }

.videos-wrap, .news-wrap{ max-width:1180px; margin:0 auto; padding:24px 28px 8px; }
.video-grid{ display:grid; grid-template-columns:repeat(3, 1fr); gap:20px; }
.video-card{ }
.video-embed{ position:relative; width:100%; aspect-ratio:16/9; border-radius:var(--radius-lg); overflow:hidden; box-shadow:var(--shadow-soft); background:#000; }
.video-embed iframe{ width:100%; height:100%; border:0; }
.video-card__title{ font-size:12.5px; font-weight:600; margin-top:8px; color:var(--ink); }

.news-grid{ display:grid; grid-template-columns:repeat(4, 1fr); gap:16px; }
.news-item{ background:var(--surface); border:1px solid var(--line); border-radius:var(--radius-md); padding:14px 16px; }
.news-item__title{ font-weight:700; font-size:13.5px; margin-bottom:5px; }
.news-item p{ font-size:12.5px; color:var(--ink-soft); line-height:1.5; margin:0 0 6px; }
.news-item a{ font-size:12px; font-weight:700; color:var(--accent-dark); text-decoration:none; }

.page-controls{ display:flex; align-items:center; justify-content:center; gap:14px; margin-top:20px; }
.page-controls button{ width:34px; height:34px; border-radius:50%; border:1px solid var(--line); background:var(--surface); color:var(--ink); font-size:14px; cursor:pointer; display:flex; align-items:center; justify-content:center; }
.page-controls button:disabled{ opacity:.35; cursor:default; }
.page-controls button:not(:disabled):hover{ background:var(--primary-tint); border-color:var(--primary); }
.page-dots{ display:flex; gap:6px; }
.page-dot{ width:7px; height:7px; border-radius:50%; background:var(--line); cursor:pointer; }
.page-dot.active{ background:var(--primary); width:18px; border-radius:99px; }

@media (max-width:920px){ .video-grid{ grid-template-columns:repeat(2, 1fr); } .news-grid{ grid-template-columns:repeat(2, 1fr); } }
@media (max-width:560px){ .video-grid{ grid-template-columns:1fr; } .news-grid{ grid-template-columns:1fr; } }

/* ================= FIRST-LOAD ONBOARDING ================= */
.onboard-overlay{ position:fixed; inset:0; background:rgba(36,21,20,0.55); z-index:2000; display:none; align-items:center; justify-content:center; padding:20px; }
.onboard-overlay.open{ display:flex; }
.onboard-card{ width:100%; max-width:400px; background:var(--surface); border-radius:var(--radius-xl); box-shadow:var(--shadow-strong); padding:32px 26px; text-align:center; }
.onboard-step{ display:none; }
.onboard-step.active{ display:block; animation:fadeIn .25s ease; }
.onboard-mark{ width:52px; height:52px; border-radius:50%; background:var(--primary); color:#fff; display:flex; align-items:center; justify-content:center; font-family:'Fraunces', serif; font-weight:700; font-size:22px; margin:0 auto 16px; }
.onboard-step h2{ font-family:'Fraunces', serif; font-size:18px; font-weight:600; color:var(--primary-dark); margin:0 0 18px; line-height:1.4; }
.onboard-sub{ font-size:12.5px; color:var(--ink-soft); margin:-8px 0 18px; }
.onboard-lang-row{ display:flex; gap:10px; }
.onboard-lang-btn{ flex:1; padding:16px; border-radius:var(--radius-md); border:1.5px solid var(--line); background:var(--bg); font-weight:700; font-size:15px; cursor:pointer; color:var(--ink); }
.onboard-lang-btn:hover{ border-color:var(--primary); }
.onboard-note{ font-size:12px; color:var(--ink-soft); margin:14px 0; }
.onboard-result{ font-size:12.5px; line-height:1.5; padding:12px 14px; border-radius:var(--radius-md); margin:16px 0; text-align:left; }
.onboard-result.ok{ background:#e7f3ea; color:#2c5e39; }
.onboard-result.warn{ background:var(--accent-tint); color:var(--accent-dark); }
#onboardLocStep .btn{ margin-top:8px; }

/* ================= MOBILE BOTTOM NAV (PWA) ================= */
.bottom-nav{ display:none; }
.more-sheet-overlay{ position:fixed; inset:0; background:rgba(36,21,20,0.45); z-index:900; display:none; align-items:flex-end; }
.more-sheet-overlay.open{ display:flex; }
.more-sheet{ background:var(--surface); width:100%; border-radius:20px 20px 0 0; padding:10px 18px calc(18px + env(safe-area-inset-bottom)); box-shadow:0 -10px 30px -6px rgba(60,20,15,0.25); }
.more-sheet__handle{ width:36px; height:4px; background:var(--line); border-radius:99px; margin:6px auto 14px; }
.more-sheet a{ display:flex; align-items:center; gap:12px; padding:14px 6px; font-size:14.5px; font-weight:600; color:var(--ink); text-decoration:none; border-bottom:1px solid var(--line); }
.more-sheet a:last-child{ border-bottom:none; }
@media (max-width:680px){
  .site-nav{ display:none; }
  body{ padding-bottom:64px; }
  .bottom-nav{
    display:flex; position:fixed; bottom:0; left:0; right:0; z-index:500;
    background:var(--surface); border-top:1px solid var(--line); box-shadow:0 -6px 20px -8px rgba(60,20,15,0.18);
    padding:6px 4px calc(6px + env(safe-area-inset-bottom));
  }
  .bn-item{ flex:1; background:none; border:none; display:flex; flex-direction:column; align-items:center; gap:2px; padding:6px 2px; font-size:10px; font-weight:600; color:var(--ink-soft); cursor:pointer; }
  .bn-item .bn-ic{ font-size:19px; }
  .bn-item.active{ color:var(--primary); }
}

/* ================= 4-IMAGE SHOWCASE ROW ================= */
.showcase-wrap{ max-width:1180px; margin:0 auto; padding:20px 28px 6px; }
.showcase-row{ display:grid; grid-template-columns:repeat(4, 1fr); gap:16px; }
.showcase-item{ text-align:center; }
.showcase-item img{ width:100%; aspect-ratio:1; object-fit:cover; border-radius:var(--radius-lg); box-shadow:var(--shadow-soft); border:1px solid var(--line); }
.showcase-item__placeholder{ width:100%; aspect-ratio:1; border-radius:var(--radius-lg); background:var(--primary-tint); display:flex; align-items:center; justify-content:center; font-size:32px; }
.showcase-item__name{ margin-top:10px; font-size:13px; font-weight:700; color:var(--ink); }
@media (max-width:680px){
  .showcase-row{ grid-template-columns:repeat(2, 1fr); gap:12px; }
}